Buyer Protection
We’re committed to providing a reliable and trustworthy buying experience for all our customers. In the unlikely event that something goes wrong with your purchase, you can be confident that we’ve got you covered. The Numisroad Money Back Guarantee applies to the following issues, provided you submit your request within the specified time frame.
You must submit your request by the 7 days from delivery for your request to be eligible under Numisroad Buyer Protection.
For all the details of how Numisroad Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our Return Policy.
- Missing or Incorrect Items: Some items are missing or don’t match the order.
- Damaged or Fake Items: Items are broken, expired, defective, counterfeit, or don’t match the description.
- Package Not Delivered: Items are , lost, not shipped, delivered to the wrong address, or marked "delivered" but not received.
You must submit your request by the 7 days from delivery for your request to be eligible under Numisroad Buyer Protection.
For all the details of how Numisroad Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our Return Policy.
Seller Verification Process:
At Numisroad we prioritize the safety and satisfaction of our community. To ensure a trustworthy and reliable platform, we have implemented a rigorous seller verification process. Here’s how we confirm the credibility of our sellers:
By maintaining these rigorous checks, we strive to create a secure environment where buyers can confidently purchase numismatic products. Your trust is paramount to us, and we are committed to ensuring that every transaction on our marketplace meets the highest standards of integrity and quality.
- Comprehensive Background Checks: Every potential seller undergoes a thorough background check to verify their identity and business credentials. This includes validating government-issued identification and business licenses where applicable.
- Experience and Expertise Assessment: We evaluate the seller’s experience and expertise in the numismatic field. This involves reviewing their history in the industry, feedback from previous transactions, and any professional affiliations or certifications they may hold.
- Continuous Monitoring: Even after approval, sellers are subject to ongoing monitoring. This includes regular reviews of their transaction history, buyer feedback, and adherence to marketplace policies.
- Strict Compliance Requirements: Sellers must comply with all local and international regulations related to numismatic items, including anti-counterfeit laws and import/export restrictions. Non-compliance results in immediate suspension or removal from our platform.
By maintaining these rigorous checks, we strive to create a secure environment where buyers can confidently purchase numismatic products. Your trust is paramount to us, and we are committed to ensuring that every transaction on our marketplace meets the highest standards of integrity and quality.
Who are the sellers at Numisroad?
- Authorized Dealers: are commercial coin dealers that meet our stringent standards of excellence and professionalism. To become an Authorized Dealer, you will need to complete our Authorized Dealer verification process by contacting us at [email protected].
- Trusted Seller: While they do not classify themselves as an Authorized Dealer, these sellers are recognized for their reliability and trustworthiness in all transactions on the marketplace. They are sellers who have made more than five consecutive successful sales with 5-star ratings on the marketplace
- New Sellers: Are new sellers to the marketplace that have passed our rigorous seller verification process. While they may be new to our marketplace or have a limited transaction history, we hold them to the same high operating standards as other sellers.
Buyers can expect the following commitments from sellers at Numisroad:
- Consistent Reliability: Dependable service in every transaction.
- Superior Customer Service: Exceptional support and responsiveness to inquiries.
- Trustworthiness: Honest and transparent dealings, ensuring a secure purchasing experience.
- High Standards: They must adhere to our rigorous quality and service criteria
Secure Payment Checkout
Our Secure Payment checkout typically works as follows:
This system helps to protect both buyers and sellers by providing a secure and transparent payment process, reducing the risk of fraud or disputes.
To learn more about our partner at Stripe, please view Secure Payment System at Stripe
- Agreement: The buyer and seller agree on the terms of the transaction, including the item or service being purchased, price, and any other relevant details
- Payment: The buyer submits payment through Stripe's platform. Instead of the payment going directly to the seller, it is held securely by Stripe.
- Verification: Once the payment is received, Stripe verifies the transaction details and confirms that the funds are available.
- Fulfillment: The seller is notified that payment has been received and can proceed with fulfilling the order, such as shipping the item or providing the service.
- Inspection Period: After the buyer receives the item or service, there may be a period during which they can inspect it and ensure it meets their expectations.
- Release of Funds: If the buyer is satisfied with the purchase, they can confirm receipt or approve the transaction within the designated inspection period. Upon confirmation, Stripe releases the funds to the seller, completing the transaction.
- Resolution: In case of any disputes or issues, Stripe may step in to facilitate communication between the buyer and seller, or provide mediation services to help resolve the situation fairly.
This system helps to protect both buyers and sellers by providing a secure and transparent payment process, reducing the risk of fraud or disputes.
To learn more about our partner at Stripe, please view Secure Payment System at Stripe