To qualify for Seller's Protection, sellers must:

• Be a Registered Seller: Only registered sellers on our platform are eligible for protection.
• Adhere to Marketplace Policies: Sellers must comply with all marketplace rules and regulations.
• Provide Accurate Listings: Listings must accurately describe the numismatic products, including condition, authenticity, and relevant details.

Fraudulent Activities

• Chargebacks and Unauthorized Transactions: Sellers are protected against chargebacks and unauthorized transactions after verification by our support team.
• False Claims: If a buyer makes a false claim about not receiving an item or receiving an item not as described, sellers will be protected after verification by our support team.

Abusive Behavior

• Abusive Buyer Behavior: If a buyer's behavior is found to be abusive, such as making unreasonable demands or threatening negative feedback, we will take action against the buyer.
• Removal of Feedback: Negative or neutral feedback, as well as defects resulting from abusive behavior, will be removed from the seller’s account.
• Removal of Buyer: In serious cases or repeated abusive behavior, we may suspend the buyer's account.

• Tracking and Delivery Confirmation: Sellers must use tracking services for all shipments, insurance (which covers > 110% of the coin value) and signature confirmation is required.
• Communication Records: Maintain clear and professional communication with buyers. Keep records of all communications related to the transaction.
• Proof of Authenticity: Provide proof of authenticity, such as certificates or third-party grading reports.

• Reporting an Issue: If an issue arises, sellers must report it to our support team within 30 days of the transaction date.
• Provide Documentation: Sellers need to provide relevant documentation, including order details, tracking information, and communication records with the buyer.
• Investigation and Resolution: Our support team will investigate the claim and make a decision within 30 business days. Sellers will be informed of the outcome and any actions taken.

• Authorized Dealers: are commercial coin dealers that meet our stringent standards of excellence and professionalism. To become an Authorized Dealer, you will need to complete our Authorized Dealer verification process by contacting us at [email protected].
• Trusted Buyers: While they do not classify themselves as an Authorized Dealer, these Buyers are recognized for their reliability and trustworthiness in all transactions on the marketplace
• New Buyers: Are new buyers to the marketplace that have passed our rigorous seller verification process. While they may be new to our marketplace or have a limited transaction history, we hold them to the same high operating standards as other buyers.

• Compliance with Regulations: Sellers must comply with all local and international regulations related to the sale of numismatic items.
• Good Standing: Sellers must be in good standing with our marketplace, with no outstanding disputes or violations of marketplace policies.

• Mediation Services: We offer mediation services to help resolve disputes between buyers and sellers.
• Final Decision: Decisions made by our support team regarding Seller's Protection claims are final and binding.

We reserve the right to update or modify this Seller's Protection Policy at any time to ensure the best experience for our users. Any changes will be communicated through our website and will take effect immediately upon posting.

Our Secure Payment checkout typically works as follows:

• Agreement: The buyer and seller agree on the terms of the transaction, including the item or service being purchased, price, and any other relevant details.
• Payment: The buyer submits payment through Stripe's platform. Instead of the payment going directly to the seller, it is held securely by Stripe.
• Verification: Once the payment is received, Stripe verifies the transaction details and confirms that the funds are available.
• Fulfillment: The seller is notified that payment has been received and can proceed with fulfilling the order, such as shipping the item or providing the service.
• Inspection Period: After the buyer receives the item or service, there may be a period during which they can inspect it and ensure it meets their expectations.
• Release of Funds: If the buyer is satisfied with the purchase, they can confirm receipt or approve the transaction within the designated inspection period. Upon confirmation, Stripe releases the funds to the seller, completing the transaction.
• Resolution: In case of any disputes or issues, Stripe may step in to facilitate communication between the buyer and seller, or provide mediation services to help resolve the situation fairly.

This system helps to protect both buyers and sellers by providing a secure and transparent payment process, reducing the risk of fraud or disputes.

To learn more about our partner at Stripe, please view Secure Payment System at Stripe